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Welcome to the online store of Chinese culture related products - www.chinesecultureonline.com. Chinese Culture, Chinese Zodiac, Food Recipes, Papercutting, Pottery, Culinary, Chinese New Year, Chinese Horoscope, China History, Beijing Opera, Chinese Literature, Chinese People, Chinese Places, China's Minority Nationalities, The Art Of War, Suntze, Chinese Story, Chinese Stationery, Learn Kungfu, Acupuncture, Tai Chi, Qigong, Tuina, Goat Hair, Weasel Hair, Ink Slab, Ink, Ink Stick, Stone Seals, Pingpong Racket, Pingpong Ball, Chinese Chess, Mahjong, Go, Chinese Books, Chinese Music, Chinese Home Decor, Chinese Videos, Chinese Arts & Crafts, Chinese Folk Paintings, Chinese Peasant Paintings, Chinese Cards, Chinese Chops, Chinese Folk Art, Chinese Crafts, Chinese Water Color, Chinese Papercuts, Chinese Paper Lanterns, Home Decor Accessory, Chinese Painting, Chinese Embroidered Silk, Chinese Embroidery, Chinese Wall Decor, Chinese Wall Hanging, Chinese Ornaments, Chinese Antiques, Chinese Seals, Chinese Cd, Chinese Tapes, Chinese Songs, Chinese Children Songs, Chinese Classical Music, Chinese Traditional Music, Chinese Music Instruments, Erhu, Pipa, Guzheng, Chinese Tai Chi Music, Cantonese Songs, Mandarin Songs, Cantonese Cd, Mandarin Cd, Chinese Folk Music, Chinese Folk Songs, Chinese Contemporary Music, Chinese Pop Singer, Chinese Pop Songs, Asian Music, Asian Pop, Oriental Music, Modern Chinese Classics, Chinese Children's Books, Learn Chinese, Learn Chinese Language, Chinese Language Book, Learn To Speak Chinese, Learn To Write Chinese, Chinese Characters, Chinese Tradition, Chinese Festivals, Bilingual Books, Mandarin Books, Chinese Dictionary, Pinyin, Zhuyin, Bo Po Mo, Chinese Children Story Book, Chinese Folktales, Learn Chinese Text Book, Chinese Literature, Chinese History Books, Map Of China, Chinese Maps, China Map, Chinese Adoption Books, Adoption From China, Chinese Bookmarks, Chinese Cookbooks, Chinese Calendars, Chinese Audio Books, Chinese Rhymes, Chinese Novel, Chinese Poems, Asian Books, Oriental Books, Books About China, Learn Chinese, Chinese Papercuts, Chinese Decorative Arts, Chinese Video, Chinese Vcd, Chinese Cd-Rom, Embroidered Silk, Feng Shui, Martial Arts, Chinese Decoration, Chinese Art, Chinese Product, Gallery Of China, Chinese Gallery, China Culture, Chinese Paintings, China Art, Chinese Theme Paintings, Chinese Traditional Art, The Chinese Gallery, On-Line Gallery, Traditional Paintings, Original Paintings, Tai Chi, Calligraphy, Yin Yang, Confucius, Confucianism, Original Chinese Paintings, Art Supply, Calligraphy, Chinese Brush Painting, Chinese Brush Paintings, Traditional Chinese Paintings, Chinese Calligraphy, Chinese Gallery, The Chinese Gallery, Oriental Art, Asian Art, Oriental Paintings, Oriental Painting, China Painting, Chinese Silk Paintings, Silk Paintings, Chinese Silk Painting, Chinese Art, Chinese Artists, China Culture, China Art, Chinese Theme Paintings, Chinese Traditional Art, Virtual Gallery, The Chinese Gallery, Mother's Day, Father's Day, Papercuts, Chinese Paper-Cut, Batik, Embroidery
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ChineseCultureOnline.com Terms & Conditions
Introduction
Welcome to the ChineseCultureOnline site. By using the ChineseCultureOnline web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the ChineseCultureOnline web site.

ChineseCultureOnline.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the ChineseCultureOnline.com Web site following any such change constitutes your unconditional agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
 
Copyrights
Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs and written and other materials that are part of this site (collectively, the "contents") are copyrights, trade dress and/or other intellectual property owned, controlled or licensed by ChineseCultureOnline.com. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of ChineseCultureOnline.com and is also protected by U.S. and international copyright laws.
 
Pricing or Typographical Errors
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and ChineseCultureOnline reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ChineseCultureOnline will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with ChineseCultureOnline’s return policy.
 
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
 
Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
 
Order Acceptance/Confirmation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The ChineseCultureOnline web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.
 
Shipping
All orders placed on this site are subject to product availability. Please review the status of your shipping, and track the details at your delivery company, such as UPS.

  • We use UPS services for orders shipped to United States; US Postal Services(Air Mail and Global Priority Mail, etc.) for orders shipped to other countries, including Canada.
  • The services of UPS 1 Day PM, UPS 2 Day, and UPS 3 Day are not applicable if your orders are placed after 4:00PM EST.
  • For all orders that will be shipped to a "PO Box", or a "Military Address(APO/AFO)", US Postal Services will be used.
  • We will reserve the right to change the shipping method you selected in case the paid S/H fee is not enough for that shipping method.
  • Some of our items may be shipped to you directly from our warehouse in China. This helps to provide you with more Chinese cultural products and services, and to ensure prompt delivery.
 
Customs, Duties and Confiscated International Shipments
We are not able to lower the value of a shipment for customs purposes. We are not responsible for customs fees. If your customs and /or local government confiscates your order, ChineseCultureOnline.com will in no way be held responsible. You are, however, responsible for the costs of the items, shipping and any return shipping charges that are incurred.
 
Lost, Damaged and Returned Shipments
  • Damaged during the delivery process: Please contact your delivery company to claim the damage. And please beware that you may check the package when you receiving for the next order, if damaged, please claim to the delivery person immediately.

  • Lost orders: If your items are lost during delivery, please contact the delivery company you selected.
  • Returned due to customer neglects, such didn't pick up after delivery company left pick-up note; or missed when vacation, customer will need to respond another handling fee to resend or cancel order.
  •  
    Cancel Order
    Cancel Order has to be made before 5:00pm EST at same purchasing date. Cancel for the orders made between 5:00pm - 11:59pm EST and Sundays or public holidays will NOT take effect until next business day. To cancel the orders, please send email to: support@chinesecultureonline.com, cut off time will be base on support@chinesecultureonline.com mailbox timer. Due to the volume of packages we ship each day, it is impossible to locate and make changes to a single package once it has entered the shipping process, otherwise, 30% restocking fee will be charged as return product(s).
    Usually the order(s) will be shipped out at the same date you purchased.
     
    Duplicated Order
    Duplicated Order will be nonrefundable by any customer mistake, such as submit twice, wrong shipping address and refresh transaction page or item(s) ordered before. Any returned duplicated order(s) will have 30% restocking fee as other return product(s).
     
    Defective Items Return Policies
    In the event that an item purchased from ChineseCultureOnline.com is defective, we will exchange the item under the manufacturer's warranty for a copy of the same title, provided the title is still currently available in our regular inventory. If the title is no longer available, or is no longer covered by the manufacturer's warranty, this warranty is void. Proof of purchase is mandatory, and items will be exchanged only. No refunds!
    Note: The customer is responsible for all shipping charges for the exchanged/returned items.
    This warranty does NOT cover the following:
  • Physical damage from shipping (see damage claims) handling, abuse, or operation of defective or maladjusted equipment.

  • Any item not in pristine "like new" condition.

  • Items that show excessive wear beyond the normal handling required to detect a defect including, but is not limited to, marks with stickers, ink, or any other non-removable materials.

  • 'Did not like' or 'poor transfer (video) quality' are not acceptable defects.
  • Some covers may have slight damage like a bent cover. Replacement covers are NOT available.
  •  
    Unfortunately, certain models of DVD players are not able to play certain VCDs and DVDs. chinesecultureonline.com cannot be held responsible for discs that cannot be played on certain systems. However, chinesecultureonline.com will exchange the incompatible title with another title provided the warranty conditions are met.
     
    Defective exchanges must be accompanied by the following information:
  • The exact location of the defect.

  • The nature of the defect.
  •  
    Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
  • Your name, address and telephone number.

  • A copy of your chinecultureonline.com receipt that from your personal account or your Order number as proof of purchase.

  • The reason why you are returning the title.
  • Before you returning the items to us, please email us at: return@chinesecultureonline.com. When returning items to us, use a sturdy carton or bubble bag that will prevent damage to the items.
    Send all returns to:
    ChineseCultureOnline.com
    Attn to: Return Dept.
    1670 Linden Street
    Ridgewood, NY 11385
     
    Non-defective Items Return Policies
    Only sealed, unopened titles will be accepted for credit, exchange, or refund within 14 days of purchase. Items must be in "like new" condition in order for us to issue credit. Any item not meeting these conditions will be returned to you and no credit issued. Credit will not be issued for shipping charges and you will be charged a shipping charge for exchanges. A copy of your original purchase receipt or Order Number is required.
    Note: The customer is responsible for all shipping charges for the exchanged/returned items.
    Returned titles must be in their original factory packaging. Enclose with each returned title the following information:
  • Your name, address and telephone number.

  • A copy of your chinesecultureonline.com receipt or Order Number as proof of purchase.

  • The reason why you are returning the title.
  • Send all returns to:
    ChineseCultureOnline.com
    Attn: Return Dept.
    1670 Linden Street
    Ridgewood, NY 11385
    A 30% restocking fee will be charged on returns or exchanges unopened product(s), unless defective.
    Opened product(s) will be nonrefundable.
    This return policy may vary slightly.
    We will do our best to process the return quickly. Please allow 5 - 14 days for processing. Refunds will be credited to the original purchasing credit card account number only.
    If you have further questions, please contact us at: support@chinesecultureonline.com for assistance with lost or damaged orders. Always retain the original shipping carton or bubble bag until the incident has been resolved.
     
    ChineseCultureOnline.com reserves the right to suspend, delete, terminate any current and future accounts by a user who violates any of the above terms and regulations of use of the Web Site.
     
    Copyright 2003-2012 All rights reserved by www.chinesecultureonline.com. Terms & Conditions
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